Reference

Terms That Govern Your Buzz Live Account

These terms set out what you agree to when you open and use a Buzz Live account, including how deposits via bKash, Nagad, and Rocket are handled and what eligibility conditions apply.

Account EligibilityPayment RulesWallet ConditionsRegional AccessAccount Closure
Buzz Live Terms That Govern Your Buzz Live Account
HOW WE OPERATE

Account Security and Your Rights

Identity Verification Before processing a withdrawal to your bKash, Nagad, or Rocket wallet, we verify that the wallet number matches the one registered on your account. This step protects your funds from misdirected transfers.
Data Handling We hold only the account data needed to operate your wallet, process payments, and meet our compliance obligations. We do not sell your personal data to third parties for marketing.
Account Changes To update your registered mobile wallet number or request a copy of your account data, contact support through live chat or email. Changes to payment details require re-verification before they take effect.
Account Closure You can request account closure at any time. We will process any remaining balance back to your registered wallet after completing the standard verification check, then close the account permanently.
TERMS CONTACT

Questions About These Terms

Team online

Live Chat

Reach our support team directly through the chat window in your account dashboard. Available for account, payment, and terms queries during service hours.

Email Support

Send detailed terms or account questions to our support address. We aim to respond within one business day for written queries about policy or account status.

Help Centre

Our help centre covers common terms questions — account closure steps, wallet verification, and what happens when a transaction is flagged for review.

Common Questions on Our Terms

You must meet the minimum age set by your local law and access the platform from a region where it is permitted. Eligibility is your responsibility to confirm before registering.

Deposits must go to the exact account number shown at the cashier desk. Transfers sent to an incorrect number cannot be recovered by us — always copy the number directly from the deposit screen.

No. Deposits and withdrawals must use a wallet registered in your own name. Transactions from third-party wallets are flagged for review and may be returned or held pending verification.

Contact support via live chat or email with your registered mobile number. We will confirm your identity and provide the data within the timeframe required by applicable rules.

Any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after identity verification is complete. The account is then permanently closed and cannot be reopened.

We post the updated terms here with a new effective date. If you continue using your account after that date, you have accepted the revised terms. Check this page periodically to stay current.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.