Reference

Terms, Eligibility and Account Conditions

This page sets out the legal conditions that apply to your account and your use of Buzz Live, where permitted under your local law and eligible regions.

Jurisdiction-dependent accessbKash, Nagad, Rocket payment termsAccount eligibility rulesDispute and contact process
Buzz Live Terms, Eligibility and Account Conditions
DATA AND SECURITY

How We Handle Your Account Data

Your account data — including payment records from bKash, Nagad, and Rocket transactions — is stored securely and is not shared with third parties outside of what our payment processing and legal compliance obligations require. We use SSL encryption across all account and payment pages. You have the right to request a copy of the data we hold on your account, and you can submit that request through the support channels listed on this page.

Data Retention

Account records, including wallet transaction logs from bKash, Nagad, and Rocket, are retained for the period required by applicable financial and legal compliance obligations.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand how the lobby is navigated. You can adjust cookie preferences from your account settings page.

Account Security

Login is protected by OTP verification to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to flag the account.

Data Access Requests

To request, amend, or delete personal data we hold, contact support with your account reference. We will confirm receipt and respond within the timeframe set by applicable law.

CONTACT AND QUERIES

Reach Our Policy Support Team

If you have a question about your account terms, a transaction dispute involving bKash, Nagad, or Rocket, or need to request a policy document, our support team handles these directly. Responses to legal and account queries are typically prioritised over general lobby questions — use the channels below and include your account reference number to speed up the process.

Live Chat Open the chat widget from your account dashboard. For policy and payment disputes, describe the transaction date and wallet type so the team can pull the record.
Email Support Send account and legal queries to our support address listed in your account settings. Include your registered mobile number and the wallet used for any transaction in question.
Account Help Centre The Help Centre within your account covers common legal questions including eligibility conditions, wallet dispute steps, and how to close or pause your account.

Common Legal and Account Questions

These cover the policy questions we receive most often about eligibility, data, payment disputes, and account conditions. If your question is not here, use the support channels above and reference your account number.

Eligibility depends on your local law and the region you are accessing from. You must be of legal age in your jurisdiction and located in a region where the service is permitted. We do not make eligibility determinations on your behalf.

Your payment transactions are subject to both our account payment policy and the individual terms of bKash, Nagad, or Rocket. Check your wallet provider's terms for their settlement and dispute processes alongside ours.

Contact support via live chat or email with your transaction date, the wallet used, and the amount. Include your account reference number. We will check the account-side record and coordinate with the relevant wallet provider where needed.

Yes. Submit a data access request through our support channels with your account reference. We will confirm receipt and respond within the timeframe required under applicable law. This includes your wallet transaction history.

Accounts accessed from restricted regions or found to breach eligibility conditions will be closed. Any balance held is subject to review under our terms before any release is considered. Contact support to understand the process.

We notify account holders of material changes to our legal terms via the contact details registered on your account. Continuing to use your account after the notified effective date means you accept the revised conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.