Reference

Privacy Policy — How We Handle Your Information

We collect the information needed to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. This page explains what we gather, how we use it, where it sits and who you contact to request changes or deletion.

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Buzz Live Privacy Policy — How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt wallet transactions between your bKash, Nagad or Rocket app and our payment gateway using TLS. Account passwords are hashed so support cannot read them. Session tokens expire after inactivity to prevent unauthorised access. Game studios receive only the data needed to run your rounds — username and balance state — not your mobile number or wallet details. Below are the core measures that keep your data secure and give you control over what we hold.

Transport Encryption

Every page load, login attempt and payment instruction travels over HTTPS with TLS encryption so your credentials and wallet account numbers stay private in transit.

Cookie Management

Essential cookies keep you logged in and remember your language choice. Analytics cookies measure page views and lobby navigation without identifying you personally. You can block or delete non-essential cookies through your browser; the account and cashier will still work.

Retention Schedule

We hold transaction records and identity documents for the period required by financial regulations in eligible regions, typically five years from account closure. After that window, records are either anonymised for internal reporting or securely deleted.

Access & Correction

Log in to the account panel, open Privacy & Data under Settings, then tap Request My Data to download a JSON file of your profile, deposits, withdrawals and game history.

PRIVACY ENQUIRIES

How to Reach Us About Your Data

If you want to review the personal information we hold, request a correction, ask us to delete your account or lodge a privacy complaint, use any of the contact paths below. Our support team will respond and guide you through the verification steps required to process data requests securely.

Team online

Live Chat

Open the chat widget in the account panel and select Privacy Request from the topic list. An agent will ask for your registered mobile number and account username to verify identity before processing access, correction or deletion requests.

Email

Send your data request to the support address listed in the account settings footer. Include your registered mobile number and a brief description of what you need — data export, correction or account deletion — so we can route it to the privacy team.

Account Panel

Log in, navigate to Settings, then Privacy & Data. You'll see a Request My Data button that generates an export of your account profile, deposit and withdrawal history, and game activity. Deletion requests start here too; follow the on-screen prompts to submit.

Common Questions About Your Data

We collect your mobile number, date of birth, full name and a password you create. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to match the payment to your account balance.

We share masked payment references with the wallet provider you choose to complete deposits and withdrawals. Game studios see only your username and balance state, not your mobile number or wallet account. We do not sell data to third parties.

Log in, go to Settings, then Privacy & Data. Tap Request My Data and we'll generate a JSON export of your account profile, transaction history and game activity. The file is ready in a few minutes and downloads directly.

Yes. Open the account panel, navigate to Privacy & Data, then follow the Delete Account flow. We'll archive transaction records as required by financial regulations, then remove personal identifiers so the data can no longer be linked to you.

Essential cookies keep you logged in and remember language preference. Analytics cookies measure site performance without identifying you. You can block analytics cookies through your browser settings; the lobby and cashier will still work, but we won't see aggregated usage patterns.

We retain deposit and withdrawal logs for the period required by applicable financial regulations in eligible regions, usually five years from account closure. After that, records are anonymised or securely deleted. You can request early deletion where local law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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